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Author Topic: Trying to purchase Ys Origin Extra Program  (Read 7158 times)

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Offline Jan Sauer

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Trying to purchase Ys Origin Extra Program
« on: Mar. 17, 2007, 11:13:53 AM »
That is all the steps that i can make by myself (it's the firts time that buy in Falcom shop  ??? ).

Well, the firs thing that i find is this:

1. International orders are available only by the e-mail or FAX. Please see http://www.falcom.co.jp/mailorder/howto/index.html for further information.
2. All products are developed exclusively for Japanese OS. As we do not support or guarantee the operation on other OS, please use at your own risk.


The next that i have founded in the link that mencioned before is this:

[ How to order from abroad ]
     
1. Please order by e-mail or Fax. In the e-mail (or Fax), please specify the following:
    * Name of your country
    * Name and the amount of the product you want to purchase
We will soon notify the total amsount by return.
Please understand that your payment includes shipping and handing. The postage will differ from the area and the total weight of product.


An then i have send all the info that they requested to this mail: user-sup@falcom.co.jp

I don't know exactly what i had to do, i have send also the serial number in that e-mail.

_ _ _ _ _ _ _ _ _


It's seems that user-sup@falcom.co.jp don't work and the new direction is support_h19@falcom.co.jp
« Last Edit: Mar. 17, 2007, 11:18:06 AM by Jan Sauer »
Las verdades se fabrican a partir de pequeñas mentiras.

Offline NightWolve

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Re: Trying to purchase Ys Origin Extra Program
« Reply #1 on: Mar. 17, 2007, 11:28:25 AM »
There is a guide that's specific to ordering Ys I & II Complete from Falcom here:

http://www.ysutopia.net/forums/index.php?topic=10.0

Working from that though, one can order something else. I've wanted for some time now to have an HTML version of a guide on how to handle international orders with them easily. It's about time I make something available like that. If someone wants to write it up, lemme know.


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Offline Jan Sauer

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Re: Trying to purchase Ys Origin Extra Program
« Reply #2 on: Mar. 17, 2007, 02:32:41 PM »
it seems that is more easy that i thought, the problem now is how can i make to see them tha the serial number is true and i don't want to liar them... i'm thinking about a photo.

Thanks for your help NightWolve  ;)
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Offline Kagemusha

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Re: Trying to purchase Ys Origin Extra Program
« Reply #3 on: Mar. 17, 2007, 05:34:52 PM »
If you've ordered from Falcom before, you can just give them the receipt number for your previous transaction. If you haven't then I suppose a photo would suffice.

Offline NightWolve

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Re: Trying to purchase Ys Origin Extra Program
« Reply #4 on: Mar. 17, 2007, 08:57:10 PM »
They just want the serial # in the email I imagine. I can see a problem arising only if two people tried to obtain this disc using the same serial #, so if you haven't actually shared it with somebody else, I don't see a problem. They know the correct ranges of valid serial #'s. I'll have news later for you if I get mine.


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Offline Jan Sauer

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Re: Trying to purchase Ys Origin Extra Program
« Reply #5 on: Mar. 18, 2007, 06:11:14 AM »
I'll have news later for you if I get mine.

Ok, i will be tunned, i will make the same if i have news.
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Offline Gwyrgyn Blood

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Re: Trying to purchase Ys Origin Extra Program
« Reply #6 on: Mar. 18, 2007, 11:39:40 AM »
Oddly I sent them an email about this myself and did not get a reply back yet. I think I used a different email than the one above though (order_h19@falcom.co.jp).

Offline Jan Sauer

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Re: Trying to purchase Ys Origin Extra Program
« Reply #7 on: Mar. 23, 2007, 10:06:55 AM »
No news is bad news T_T i will send a new e-mail, the don't have respond my request yet.
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Offline Gwyrgyn Blood

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Re: Trying to purchase Ys Origin Extra Program
« Reply #8 on: Mar. 23, 2007, 10:43:32 AM »
They are very swamped right now and sending a new email will probably not get you a response any faster.
« Last Edit: Mar. 23, 2007, 04:27:57 PM by ViperD »

Offline Jan Sauer

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Re: Trying to purchase Ys Origin Extra Program
« Reply #9 on: Mar. 24, 2007, 07:54:16 PM »
Well, i write again, and this time i have included the invoice from Play asia, a photo with all the package (including the serial number and my DNI) and my credit card number, all i have send in the same e-mail to order_h19@falcom.co.jp and user-sup@falcom.co.jp... T_T my, if i don't get response with all this i don't know what will do the next time T_T
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Offline Jan Sauer

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Re: Trying to purchase Ys Origin Extra Program
« Reply #10 on: Mar. 28, 2007, 10:03:29 AM »
They are very swamped right now and sending a new email will probably not get you a response any faster.

Thank you for an inquiry of Falcom mail order service.
A reply becomes slow, and I am sorry.
The total price is as follows.

Price (Japanese-yen)
         0 yen :YOEX Ys Origin Tuika Program
      630 yen :shipping and handling [ delivered by mail ]
-----------------------------------
      630 yen :total

The information which is necessary for the order is the following.

*Ys Origin serial number:

*Shipping
recipient name:
shipping address:
telephone number:

*Credit card information
credit card kind:[ JCB.UC.VISA.Master.AMEX.NICOS.DC ]
credit card owner's name:
credit card owner's address:[ if different from shipping address ]
credit card number(sixteens digits):
credit card term of validity(year/month):

If you are ok, we think we would like to accept your order.
We are waiting for your reply.
Las verdades se fabrican a partir de pequeñas mentiras.

Offline Gwyrgyn Blood

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Re: Trying to purchase Ys Origin Extra Program
« Reply #11 on: Mar. 28, 2007, 01:03:16 PM »
Pretty much everyone got those within the last day or so.

Offline Trunks

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Re: Trying to purchase Ys Origin Extra Program
« Reply #12 on: Apr. 12, 2007, 09:44:46 PM »
Ok I will also try. I bought YSO from them directly some weeks ago, i'll send them my receipt number.. will let you know what happens.

Nice program from Falcom, I love them more!

Offline rocket

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Re: Trying to purchase Ys Origin Extra Program
« Reply #13 on: Apr. 14, 2007, 11:45:14 PM »
Thank you for an inquiry of Falcom mail order service.
A reply becomes slow, and I am sorry.
The total price is as follows.

Price (Japanese-yen)
         0 yen :YOEX Ys Origin Tuika Program
      630 yen :shipping and handling [ delivered by mail ]
-----------------------------------
      630 yen :total

The information which is necessary for the order is the following.

*Ys Origin serial number:

*Shipping
recipient name:
shipping address:
telephone number:

*Credit card information
credit card kind:[ JCB.UC.VISA.Master.AMEX.NICOS.DC ]
credit card owner's name:
credit card owner's address:[ if different from shipping address ]
credit card number(sixteens digits):
credit card term of validity(year/month):

If you are ok, we think we would like to accept your order.
We are waiting for your reply.


wow that makes me happy i provided all the info up front and didnt have to go through all of that in multiple emails. Especially given it took them over 2 weeks to respond after first putting the order in early march.
Someone once said being #1 just ain't realistic.

Ys I & II COMPLETE Bonus Item and Event Website

http://www.ysutopia.net/projects/yscomplete/bonus/

Offline NightWolve

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Re: Trying to purchase Ys Origin Extra Program
« Reply #14 on: Apr. 16, 2007, 07:02:25 PM »
Mine arrived today. Fin.


You break my record, now I break you, like I break your friend!